We can safely say that
the iPad Air is the best 10-inch tablet in the market today. But as the saying
goes -- nobody, or for this matter, nothing is perfect. Every new product has
its bugs here and there, and below are some of the most common iPad Air
problems reportedly encountered and their potential solutions.
Issue
#1: Freezing, crashing, and rebooting
There have been
reports where users have encountered frequent freezing issues, and crashing to
the Home screen or to a black screen. Some have encountered random reboots to
the Apple logo, which happens in an app or while closing an app at no
particular reason. When the iPad Air freezes or crashes, the Home button and
touchscreen becomes unresponsive. Here's what you can try to fix this problem:
Workaround:
Try resetting your
iPad by holding down the Sleep/Wake button and the Home button simultaneously
for about 10 seconds until you see the Apple logo. That should make it work,
for now. However, there's still a chance that the freezing/crashing issue may
happen again some time later.
Possible
Fixes:
·
Make sure that your device is not lacking memory by going to Settings, then tapping General, and then Usage to close any running app that you don't need.
You may also want to consider uninstalling any app that you don't want to use
anymore.
·
Regularly close running applications properly by tapping the
Home button twice, and then swiping up the applications that you want to close.
·
Try resetting your iPad's settings by going to Settings, then tapping General, then Reset, and then tap Reset all settings.
·
Try uninstalling your apps one by one to find out which app is
causing the freezing or crashing problem. You can also perform a backup and the
reset your device back to factory settings, and then selectively reinstall the
apps. To do this, perform a backup, then go to Settings, then tap General, go to Reset, then tap Erase All
Content and Settings, and then tap Erase.
·
If you're using a Bluetooth keyboard or other accessories, try
not to use it for a while and see if the freezing/crashing/rebooting problem
stops. If you determined that your Bluetooth device is causing the problem,
contact the manufacturer and try to ask for a fix.
·
If you have performed a factory reset and don't restore from a
backup but the problem still persists, take your iPad Air back to Apple and ask
for a replacement.
·
Try check for any software update by going to Settings, tapping General, and then Software
Update.
Issue
#2: Overheating
Packing big batteries
into small spaces, maximizing its processors capacity can definitely make a
device to overheat. When it comes to this matter, Apple actually has a superb
record. The iPad normally gets hot if you use it a lot, but if it becomes too
hot, you'll see a temperature warning on the screen and it will automatically
shut itself down.
Workaround:
·
If you're using a case or cover, try to removing it to prevent
the iPad from cooling down.
·
Avoid using the iPad in a really warm environment. Try going
somewhere cool or a place with airconditioning to prevent it from overheating.
·
Playing games for a long period of time will surely make it
warm. Try taking a break once in a while.
Possible
Fixes:
If you're not using
the iPad Air for a long period of time or you're not using it heavily and then
suddenly it gets hot for no apparent reason, take it back to Apple for further
troubleshooting.
Issue
#3: Restoring From a Backup Takes Too Long, Stalls, or Won't Start
There are times where
you may encounter difficulties in restoring a backup from an older device to
your new iPad Air. Problems involved with backup process taking too long,
stalls, or will not start. Be reminded that performing a backup via wireless
connection may take a while to complete.
Possible
Fixes:
·
If you think that the process has stalled, try restarting your
iPad Air. Some users have claimed that restarting the iPad prompted it to
continue where it left off more quickly.
·
Try restarting your router.
·
If you're having problems restoring from iCloud, try using a
cable and iTunes instead.
·
If the options above still didn't work for you, perform a
factory reset on your iPad Air. Back it up, then proceed to Settings, go to
General, tap Reset, then tap Erase All Content and Settings, and then tap
Erase. Next, create a new account on your Mac or Macbook, then give it
administrator privileges. Restart the Mac, and then log into it as the new
user. Plug in and back up your old iPad with iTunes. When it's finished,
connect your iPad Air and restore from the backup you just made.
Issue
#4: Screen Has Dark Lines or Has Yellow Tint on One Side
Some iPad Air users
have reported problems about the screen having dark vertical or horizontal
bars, mostly on the left edge of the display when held in portrait view. Some
have experienced about a noticeable difference in color between the two halves
of the screen, with the left side having a yellowish tint.
Fix:
This issue is more
likely a production defect, therefore your only solution for this is to return
the unit to Apple or to the retailer and ask for a replacement.
Issue
#5: Frequent Crashing of Safari Browser
This issue normally
occurs when the user tries to open additional tabs, or have multiple tabs open
in Safari. According to people who have reported this problem, pressing the tab
button is enough to trigger a crash on the browser.
Possible
Fixes:
·
Go to Settings, tap Safari, and then tap Clear History and Clear Cookies
and Data.
·
Try restarting the iPad by holding down the Sleep/Wake button,
and then slide to power off.
·
If it didn't work, go to Settings, then tap iCloud, then Storage and
Backup, and then tap Back Up Now. Next, go back to Settings, tap General, then Reset, and then tap Erase All
Content and Settings. Set up your iPad Air again, then proceed in restoring your
backup.
Issue #6: Slow, Intermittent, No Connection to Wi-Fi
Try the commonly-known solutions below if you are experiencing
slow, dropping, or no wireless connection on your iPad Air.
Possible Fixes:
·
Power cycle your wireless router and your iPad Air by turning
them off for about 30 seconds, and then turn them back on.
·
Enable the Airplane mode on your iPad, then go
to Settings, then General, then tap Reset,
and then tap Reset Network Settings. Once that's done, turn off the
Airplane mode, then try setting up your wireless connection again.
·
Check your wireless router's settings and make
sure that it has the latest firmware. If you need assistance on this, contact
your router support. If you're experiencing signal problems, try changing the
router's channel from automatic to a specific known-working one. This can be
done on the router's configuration page.
